Returns & Exchanges
At Viba Barn Doors & Hardware, we stand behind the craftsmanship of our custom products and want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a straightforward return process for eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and details regarding the item you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Carefully repackage the hardware or door components in their original packaging, ensuring all screws, tracks, and installation manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our manufacturing facility, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our team inspects the returned goods for quality and completeness, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing